Terms and Conditions

About Us

Studio Lemon Drop was founded to inspire us to connect with loved ones near and far through the art of the handwritten note. We value community and integrity, and conduct business according to these principles, knowing that better service equals loyal customers. Our store policies are detailed below. Please peruse and contact us if you want to learn more. We'd love to hear from you!

Privacy & Safety

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way such as email address and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

If you'd like to learn more about cookies, check out All About Cookies.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at vicki@studiolemondrop.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at vicki@studiolemondrop.com.

Returns & Exchanges 

Because of each card is hand-colored and unique (like you!), we don't offer returns. We'll gladly accept exchanges as long as you contact us within 5 days of receiving your order, the purchase is returned in its original condition and packaging, and shipped back within 14 days of your email inquiry. Email us at vicki@studiolemondrop.com.

 

Buyers are responsible for return shipping costs and we'll cover shipping for the new item(s). If the purchase is not returned in its original condition, buyers are responsible for any loss in the total value of the item(s).  

Commissions and custom orders: Due to the nature of these items, we don't accept returns, exchanges, or cancellations. All sales are final.

 
 
 
Copyright

Unless otherwise stated, copyright of images or cards on this website is owned by its artist, Vicki Tran. This website and its content may not be reproduced, duplicated, copied or otherwise used for any purpose, without the expressed written consent of Vicki Tran.

When you purchase products on this site, you are purchasing original artwork and it is for personal use. The copyright of original artwork and designs belongs to Vicki Tran for Studio Lemon Drop. You may not reproduce the artwork or designs on any physical or digital item for commercial use.

The copyright for commissioned artwork remains with Vicki Tran unless sold to the buyer and the transfer documented in writing.

Shipping Info 

We minimize packaging materials to reduce waste while keeping your purchase safe during shipment. Your order will arrive inside a poly envelope, plastic sleeve, and chipboard to keep items flat and dry. If you'd like less packaging, just drop us a line. We'll do our best to accommodate your request while maintaining the integrity of our products.

Domestic shipping with USPS first class or priority mail. Read details about USPS price increase and delays for 2021 holiday season here.

 

Exchanges:

Buyers are responsible for return shipping costs and we'll cover shipping for the new item(s). For more details about exchanges, see our returns & exchanges section above.

 
 

Payment Methods

Credit / Debit Cards