Frequently Asked Questions

How long does it take to process an order once it's placed? Depending on the size, 1-4 business days. Where do you ship? As a result of COVID-19, we currently only ship within the US. We look forward to shipping worldwide as soon as its feasible. What shipping provider do you use? United States Postal Service (USPS) How much does shipping and handling cost? First class mail: $4 one item, $2.75 additional items, $1.50 handling If I want something sooner, can I pay for expedited or priority shipping? You sure can! Just email us your request, the items you plan to order, and we'll send you the estimated costs. You can reach us at: vicki@studiolemondrop.com.

Our customers are valued members of our community! Please contact us at: vicki@studiolemondrop.com if there's a problem with your order and we'll work with you to make it right. Because we offer hand-colored greeting cards, each card is a unique (like you!) work of art and we don't offer returns. We'll gladly accept exchanges as long as: 1. You contact us within 5 days of receiving your order 2. Your purchase is returned in its original condition and packaging (the packing keeps our cards in tip-top shape) 3. Items are shipped back within 14 days of your email inquiry Buyers are responsible for return shipping costs and we'll cover shipping for the new item(s). If the item(s) is not returned in its original condition, the buyer is responsible for any loss in the total value of the item(s). Commissions and custom orders: Because of the nature of these items, we don't accept returns, exchanges, or cancellations. All sales are final.

Absolutely! We accept commissions a few times a year. Contact us at vicki@studiolemondrop.com and we'll set up a complimentary 30-minute consultation.

Thank you and we're so glad you asked! We're researching options that will bring you the best quality at a can't-beat price. Join our email list to hear the latest news: vicki@studiolemondrop.com.

We hear you! Each card is hand-colored, which means you're really purchasing original artwork. Just think, there's only one of each card in the world and it was made especially for you! We know you have options as a consumer and we are delighted when folks support our Bay Area woman-owned, small business.

Not yet! It's important to us that we partner with shops that are as committed to community and the environment as much as we are. (We're based in Berkeley, after all.) Join our email list to get the latest news.

Yes please! We love writing and sending snail mail. Send your info to: vicki@studiolemondrop.com. We can't wait!